Refund and Return Policy
At Elysian Bling , we strive to provide you with the best shopping experience possible. Due to the nature of our products, we do not offer refunds or exchanges unless the product is missing or defective upon delivery.
Refunds
If you receive a product that is missing or defective, please contact us within 24 hours of receiving your order. To process your refund, we may require you to provide proof of the missing or defective item, such as an unboxing video. Once we have verified the issue, we will initiate a refund to your original method of payment. Please note that it may take 15 days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer exchanges for change of mind or wrong size/color selections. However, if you receive a defective product or if an item is missing from your order, we will gladly exchange it for the same item, subject to availability. Please contact us within 24 hours of receiving your order to initiate the exchange process. We may request an unboxing video or additional information to facilitate the exchange.
If you have any questions or concerns about our refund and exchange policy, please contact us at info@elysianbling.com. Our customer service team is here to assist you and ensure that you are satisfied with your purchase.
Note:
- All refund and exchange requests are subject to approval and verification by our team.
- We reserve the right to refuse any refund or exchange request if we suspect fraudulent activity or misuse of our policy.
Thank you for shopping at Elysian Bling. Your satisfaction is our top priority, and we appreciate your understanding of our refund and exchange policy.